Privacy Policy
Last Updated: October 2025
Welcome to Suplaykart (“we,” “our,” or “us”).
This Privacy Policy explains how Suplaykart collects, uses, and protects personal information of customers who visit, register, or place orders through our platform.
By using our website or mobile services, you agree to this Privacy Policy and consent to the collection and use of your information as described below.
1. Who We Are
Suplaykart is an online delivery platform based in Nagore, Tamil Nadu, offering convenient home delivery of groceries, packed products, bakery items, and restaurant food.
Official Email: [email protected]
Address: Syed Palli Street, Nagore, Tamil Nadu, India.
2. Information We Collect
We collect the following types of information to deliver and improve our services:
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Full name
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Contact number
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Delivery address
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Email address
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Order details and purchase history
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Location (for delivery and service coverage)
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Payment method and transaction reference (COD or UPI on delivery)
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Device and browser information via analytics
We do not store or access any sensitive payment details such as bank or UPI credentials.
3. How We Use Your Information
Your personal data is used only for the following business purposes:
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To process and deliver your orders
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To share essential details with delivery agents or restaurant/bakery partners for order fulfillment
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To send order confirmations, invoices, and status updates
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To provide customer support and handle complaints
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To improve service quality and website experience
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To communicate offers, updates, and important information related to Suplaykart
We may retain your data permanently for operational, legal, and business continuity purposes.
4. Restaurant and Bakery Orders
When you place an order for food or bakery products:
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Suplaykart shares only the necessary customer information (name, phone number, delivery address, and order details) with the respective restaurant or bakery to prepare and deliver your order.
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Restaurants and bakeries are solely responsible for food preparation, hygiene, quality, and packaging.
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Suplaykart acts only as a delivery facilitator and is not liable for any issues related to food preparation, taste, or quality.
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Our delivery team or authorized representatives may contact customers to confirm order details or coordinate delivery.
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Suplaykart does not allow restaurant partners to use customer data for marketing or any unrelated purpose.
5. Payment and Security
Suplaykart currently supports:
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Cash on Delivery (COD)
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UPI on Delivery (via verified business UPI ID)
We do not store payment details. All UPI transactions are handled securely between customers and Suplaykart’s authorized personnel.
We take reasonable technical and operational precautions to prevent unauthorized access, misuse, or disclosure of your data.
However, Suplaykart will not be liable for losses arising from user negligence or third-party misuse beyond our control.
6. Cookies and Analytics
Suplaykart uses cookies and Google Analytics to analyze user interactions, track performance, and improve our services.
Cookies help us recognize returning users, remember preferences, and measure engagement.
Users can choose to disable cookies in their browser, though some website features may not function correctly as a result.
7. Data Sharing and Disclosure
We do not sell, rent, or trade customer data to anyone.
Data may be shared only with:
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Internal staff or authorized delivery personnel, and
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Restaurants or bakeries involved in processing your order.
In exceptional cases, Suplaykart may disclose limited information if required by law, court order, or government regulation.
8. Data Retention and Deletion
Suplaykart retains customer data permanently for record-keeping, service improvement, and compliance with legal or accounting obligations.
Customers may request deletion of their data by writing to [email protected].
Requests will be processed within a reasonable period, provided no legal, transactional, or operational obligations exist.
9. Children’s Privacy
Suplaykart may be used by minors under the supervision of an adult or guardian.
We do not knowingly collect personal information from individuals under 18 years without consent.
Parents and guardians are encouraged to monitor their children’s use of the platform.
10. Legal Compliance
This Privacy Policy is governed by the Information Technology Act, 2000 (India) and its applicable rules on data protection and electronic communication.
All disputes or claims arising under this Policy shall be subject to the jurisdiction of courts located in Tamil Nadu, India.
11. Changes to This Policy
Suplaykart may update this Privacy Policy at any time without prior notice.
All changes will be posted on this page with a new “Last Updated” date.
By continuing to use our services, you acknowledge and agree to the updated terms.
12. Contact Us
If you have any questions, feedback, or requests related to this Privacy Policy, please contact:
> [email protected]
> Syed Palli Street, Nagore, Tamil Nadu, India
In simple words:
Suplaykart collects only what’s necessary to serve you better. We respect your privacy, never misuse your data, and always protect it responsibly.